Interesting conversation in Charleston SC about the actual impact of senior leaders in organizations. The popular mythology has it that “tone is set at the top.”
I would argue otherwise that the tone at the top becomes the glass ceiling for the rest of the organization. Low ceilings sustain pessimism and high ceilings sustain optimism. When tone ceilings are low, even people with great passion and optimism adjust downwards to the ceiling established at the top. The top becomes the organization’s “set point” of happiness.
via jackzen.com
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